Work Request Overall Impact Ratings
Rating | Definition |
|---|---|
Very Low | Minor impact on workload, processes or functionality, for example cosmetic changes (Eg. screen labels, colour, font) or minor functional changes (Eg. amendment to reports, ASCOL functions, or other supported systems such as the awards database, CC spreadsheets, etc) |
Low | Missing or incorrect function(s) with no impact on students, but causing medium or low impact on productivity and workload. Strategic development not affecting students but with potential to improve productivity and ease workload. Moderate level of risk mitigation and possible enhancement to the universities reputation. |
Medium | Missing or incorrect function(s) affecting students or causing severe impact on productivity and workload. Strategic development affecting some students with potential to greatly improve productivity, ease workload, or enhance the student experience. Medium level of risk mitigation and enhancement to the universities reputation. |
High | Missing or incorrect function(s) which critically affect Swinburne's ability to meet statutory requirements or affecting all students but not affecting Swinburne's reputation. Strategic development affecting all students, or helping to meet statutory requirements, but with potential to dramatically improve productivity, ease workload, or enhance the student experience. Significant level of risk mitigation and enhancement to the universities reputation. |
Very High | Missing or incorrect function(s) critically affecting all students or immediately affecting Swinburne's reputation, or causing severe financial loss. Strategic development affecting all students which will critically improve productivity and ease workload, meet current/future statutory requirements, or enhance the student experience. Major level of risk mitigation and enhancement to the universities reputation. |