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Student email - Office 365

Current students are automatically allocated an email account on enrolment.

Access your account

  • Username: Your student email address as
  • Password: Your SIMS password.
  • First log in: follow steps detailed on First log in?.
    The access to Outlook could take few hours after completing the first log in process.
  • Please note that it is not possible to reset your password via an email request.
    If you forget your password you will need to go to the Self Service Password Management Portal to reset your password

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Redirect your email

To forward all messages to another email address:

  • Log into Outlook, select Options and All Options
  • From the Shortcuts to other things you can do select Forward your e-mail
  • Enter the new address in theForward my email to: text box
  • Click Start forwarding

Frequently Asked Questions (FAQ)

Experiencing issues? Try this first...

Troubleshooting Office 365 Mail Account Issues

Password Issues

If you have been having issues logging in you may need to change your password. This can be done via the Password assistance web site.

URL Access

You can also try the web site to log in as this may remove some common cookie issues that users are experiencing.

If you receive the following error when attempting to logon, you will need to do the following.

No access to Outlook

Clearing Cache and Cookies on Browsers

Firefox Web browser

Click on Tools in the menu bar
Click on Options in the menu
Click on Clear your recent history

Options in Outlook

Select Cookies and Cache
Click on clear now

Clear history

Internet Explorer

Click on Tools in the menu bar
Click on Internet Options in the menu

Internet options

Click on the delete Button under browsing history
Select Temporary Internet files and Cookies
Click on delete

Delete browsing history

Still Having Problems?

If this does not resolve your issues please contact the IT Service desk on +61 3 9214 5000.

I am not able to sign out of Office 365. What should I do?

Clear the web browser cache and cookies, and then close the web browser. For more detailed explanation go to

Need help?